At Zinnia Journeys, we aim to ensure that our customers are fully satisfied with their purchases. Due to the nature of our services, we have specific guidelines for returns and refunds. Please carefully read the details below.

1. Return Policy

We understand that sometimes returns may be necessary. However, because we only offer Cash on Delivery (COD) for payment and sell travel-related products or services that are tailored to individual needs, we do not accept returns once the product or service has been delivered.

2. Refund Policy

As our services involve custom bookings and travel-related products, we generally do not provide refunds. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis. If you are unsatisfied with a service or product, please reach out to us, and we will work with you to address the issue.

Refund Criteria:

  • Refunds may be considered if the service or product is significantly different from what was described at the time of booking or purchase.
  • If there is an error with your order or an issue on our end, we will assess the situation and offer a resolution.

3. How to Request a Refund

To request a refund, please contact us within 7 days from the date of delivery via email at [email protected] with the following details:

  • Order Number
  • Reason for Refund
  • Relevant supporting documentation or evidence (if applicable)

Once your request is received, we will review it and respond within 7 business days.

4. Cancellations

Once an order is confirmed and processed, it cannot be canceled unless specifically addressed by our customer support team due to valid reasons. Please reach out to us promptly if you wish to cancel your order.

5. Contact Us

For any inquiries related to returns, refunds, or cancellations, please contact us at: